The big news in the travel industry this week was that the official star ratings for hotels is expected to be superseded by online review scores. According to John Penrose, the Tourism Minister, the current system is out of date and does not accurately reflect holidaymakers' concerns. "We are going to be publishing our tourism strategy next month and in that we back a consumer-led system like Trip Advisor rather than traditional star-rating systems." - Source: Independent.co.uk Despite the fact that the move is expected to be resisted by hoteliers, many of whom have spoken out about review sites in the wake of the TripAdvisor row, I agree with the minister. Read the rest of this entry...
