If you’ve somehow remained unconvinced that social networks can profoundly affect people, organisations and businesses all over the world, then there were a few social media campaigns that during 2009 that probably grabbed your attention. Forget the frantic rush to log-in to Facebook and un-tag yourself from a Christmas party photo, something much bigger happened this year that will should pave the way for even more powerful campaigns in the future. Whilst there are of course much more important issues that the UK Christmas number 1, the Facebook campaign to get Rage Against The Machine to the top of the charts ahead of the X Factor winner is perhaps the biggest demonstration yet that social networks can have a fundamental influence. Part time DJ Jon Morter started his Facebook group as a ‘bit of a giggle’, but the campaign went stratospheric when comedian Peter Serafinowicz urged his 268,000 Twitter followers to join in and  “Killing In The Name” went on to sell over ...

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As a leading online and social marketing agency, customer insight is at the heart of everything we do.  Using our unique revenue potential model and persona insight tool as part of a strategic planning phase, we identify the most lucrative keyword areas and ensure we build a holistic view of our clients’ brand, their customers and their journey. How does this influence how we create an online PR campaign? Persona insight is a crucial part of our strategic planning phase and shapes our clients’ overall marketing strategy, but it also determines so much more in terms of online PR. Our online targets, the tone of voice we use, what content we create and what messages we put into a campaign are all determined by the results of the Persona Insight research.  So before we develop any content for online we always conduct a media audit and evaluate this back to our client objectives and targets.  This ensures the content we produce for online not only captures the attention and...

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