For years now, the success of online traffic sources has relied solely on the principle that the ‘last click wins’. This has been a major flaw in web analytics as customer journeys are often a lot more drawn out and complex that just one visit. In fact, leading web analytics company DC Storm, found that 70% of all sales consist of more than one traffic source. Their research in December 2008 also revealed that there’s an average of 3.36 visits per sale. When creating reports and performing analysis, the winning emphasis is often solely with those last clicks, and so the remaining 70% are effectively ignored. But in reality, that 70% play a vital role in the customer journey and that ever important final conversion event. Read the rest of this entry...

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I recently told a friend of mine who is a journalist that I was doing online PR. “Ah”, she said, “you’ve become the enemy!” We had a good old giggle, but this illustrates perfectly the love-hate relationship journalists have with PRs and why it is such a challenge for us PRs to pitch to them. Just to explain how it all works, here is what I do. As a PR, it’s my job to ‘manage the flow of information between an organization (my client) and the public (target market)’. Just like with offline PR, I need to create personas, or target market segments, find out which publications they read (in my case websites) and then get their products onto these websites, for free. Some people think this means pushing out an offline press release on a news wire, but it is much more than that and with online PR particularly, the relationship with the journalist is key. Read the rest of this entry...

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Over recent weeks, the SEO community has been commenting furiously at Matt Cutts’ revelations on the relationship between nofollow attributes and PageRank sculpting with regard to SEO strategy. At the SMX conference, Cutts proclaimed the notion that sculpting internal link structure using the rel=nofollow attribute causes PageRank to evaporate. To illustrate this principle, in Matt's blog, he uses the example of a page with 10 ‘PageRank points”, and 10 outgoing links, with 5 of these nofollowed. Originally the 5 followed links would receive 2 points each. This has now changed, Cutts explains “More than a year ago, Google changed how the PageRank flows so that the 5 links without nofollow would flow 1 point of PageRank each.” The upshot of this has meant widespread confusion, with an entire community of professionals divided on what to make of this news. We see posts from SEOs explaining frantic removal of nofollow attributes in fear of frittering away PageRank, and...

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